University of Illinois System
Policies & Procedures

21.1.5 Refund a Transaction

Policy Statement

When an item or service is purchased using a credit or debit card and a refund is necessary, the refund must be credited to the same card account from which the purchase was made.


To refund a transaction:

  • Process the refund through the same technology used to make the original sale (for example, terminal, web, Point of Sale (POS) system).
  • Always credit the same card account used in the original sale. Do not issue cash or a check.
  • Do not refund more than the amount of the original sale. Do not consolidate multiple refunds in one transaction because that can cause the transaction to be flagged as possible fraud.

Additional Resources

Using a VeriFone Terminal and Pin Pad Job Aid
Using a VeriFone Terminal Job Aid

Last Updated: September 16, 2016 | Approved: Senior Associate Vice President for Business and Finance | Effective: November 2008