What to do if...

You do not have a receipt
If the amount is over $10, obtain a duplicate original receipt from the hotel or vendor.

You need to have someone set up in Chrome River
Ask your Unit Security Contact (USC) to set up their security access. For more information about security, consult 9 Audits, Internal Control, and Business System Security.

You need to have a non-purchase order payment processed as soon as possible
Consult Expedited Payment Request on the Chrome River Resource page for information about expediting payment.

You need to confirm a check has been issued
Consult the job aid Identify Vendor Payments Using FAIVNDH to learn how to check payment status in Banner.

You need to confirm a check has been cashed
Follow the steps in 8.8.3 Determine Status of Checks Not Received by the Payee.

A vendor returns a check
Complete a Payment Action Request form. Submit the form and the check to UPAY immediately. UPAY will cancel the check and refund the money to your CFOAPAL.

You need to cancel or reissue a check
Complete a Payment Action Request form. Submit the form and the check, if available, to UPAY who will cancel the check and reissue payment.

Reimburse or Pay Someone who is Deceased
If a payment is needed for someone who is deceased, contact University Payables Customer Service at obfsupay@uillinois.edu or (217) 333-6583.

Last Updated: March 19, 2013 | Approved: Senior Associate Vice President for Business and Finance | Effective: September 2012